Privacy Policy dirwan88
Your privacy is our priority. This policy explains in detail how dirwan88 collects, processes, stores and protects your personal information when you use our platform.
Six Privacy Pillars of dirwan88
We handle your personal data based on the following principles, which form the foundation of trust between dirwan88 and every player.
Minimal Collection
dirwan88 only collects information that is genuinely required to operate the service, verify accounts and meet applicable international licensing requirements.
Secure Storage
All data is stored on servers protected with industry-grade encryption. Access to your personal information is restricted to authorised staff only.
Not Sold to Third Parties
dirwan88 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes without your consent.
User-Controlled
You have the right to access, correct or request deletion of your personal information at any time through our 24/7 customer support channels.
Full Transparency
We clearly notify you of any changes to this policy. A notice will be sent by email or displayed prominently on our website before changes take effect.
Licensing Compliance
Our data handling complies with the international licensing requirements that govern dirwan88's operations, including identity verification and anti-money laundering obligations.
1. Introduction and Scope of This Policy
dirwan88 ("we", "platform") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of personal information you provide to us when registering an account, making a deposit, withdrawing funds or interacting with any part of this platform.
By using dirwan88 — whether through the website or any related channel — you agree to the terms of this Privacy Policy. If you do not agree with any provision in it, you are advised not to use our platform.
2. Information We Collect
dirwan88 collects the following categories of information from users:
2.1 Account Registration Information
- Full name as shown on your MyKad or valid identification document
- Identification card number (MyKad) or passport number
- Date of birth — to verify that the user is 21 years of age or older
- An active email address
- Mobile phone number
- Chosen username and password
2.2 Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, DuitNow) used for deposits and withdrawals
- Banking account information for transactions via FPX
- Crypto wallet address (USDT, BTC, ETH) where applicable
- Deposit, withdrawal and bonus history
- Betting history and game activity
2.3 Technical and Usage Information
- IP address and approximate location based on IP
- Device type, operating system and web browser version
- Login session time and duration
- Pages visited and navigation patterns within the platform
- Cookie data and browser identifiers
2.4 Customer Support Communications
When you contact dirwan88 customer service via live chat or email, we retain records of those communications for reference, quality control and dispute resolution purposes.
3. How We Use Your Information
The information collected is used solely for the following purposes:
- Creating and managing your user account on the dirwan88 platform
- Verifying identity and age (21 years and above) before full access is granted
- Processing deposits and withdrawals securely
- Calculating and awarding bonuses, VIP cashback and other eligible promotions
- Detecting and preventing fraud, money laundering and platform abuse
- Complying with legal requirements and international licensing regulations
- Providing effective customer support in Bahasa Melayu and English
- Sending important information relating to your account, transactions and policy updates
- Improving the user experience and developing new features based on usage patterns
4. Disclosure to Third Parties
dirwan88 does not disclose your personal information to outside parties except in the following limited circumstances:
- Payment service providers: E-wallet providers, FPX and crypto exchanges that process your transactions only receive the information needed to complete those transactions and are bound by strict confidentiality obligations.
- Game software providers: Game studios available on dirwan88 may receive game session data that cannot personally identify you, for game synchronisation purposes.
- Legal requirements: We may disclose information if required by a regulatory body, court or competent authority under our licensing jurisdiction.
- Fraud management: In cases of suspected fraud or serious breaches of the Terms & Conditions, relevant information may be shared with investigators or the relevant authorities.
In all of the above cases, we ensure that the receiving party is bound by confidentiality agreements equal to or stricter than our own standards.
5. Cookies and Tracking Technologies
dirwan88 uses cookies and similar technologies to improve the platform experience. There are three categories of cookies we use:
- Essential cookies: Required for basic platform functions such as login authentication and session management. Cannot be disabled.
- Performance cookies: Collect anonymous data about how users interact with the platform to help us identify and fix technical issues.
- Preference cookies: Save your settings such as language and display preferences so you do not need to reconfigure them each time you log in.
You can control cookie usage through your browser settings. However, disabling essential cookies may affect your ability to use certain platform functions.
6. Data Security
dirwan88 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:
- Encryption of data in transit using industry-standard TLS/SSL protocols
- Encryption of sensitive data stored in databases
- Strict role-based access controls for internal staff
- Continuous system monitoring to detect suspicious activity
- Regular security audits by independent parties
- Incident response procedures in place to address any data breaches
Shared responsibility: While we take all reasonable steps to protect your data, account security also depends on your own practices. Keep your password strong, do not share your login details with anyone, and always log out after using the platform, especially on shared devices.
7. Data Retention Period
dirwan88 retains your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for the period required to fulfil legal obligations, resolve disputes, prevent fraud, or comply with licensing requirements.
Financial and transaction records are typically retained for a longer period than general user data, in line with anti-money laundering regulations and international licensing requirements.
8. International Data Transfers
As a platform operating under an international licence, your data may be processed or stored on servers located outside Malaysia. In all cases, we ensure that such data transfers are carried out with adequate safeguards and in accordance with the security standards set out in this policy.
9. Updates to This Policy
dirwan88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via your registered email or through a clear notice on this website at least seven days before the changes take effect.
Continued use of the dirwan88 platform after the effective date of any amendment is considered your acceptance of the updated version of the Privacy Policy.
10. How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our customer support team, available 24/7:
- Via live chat directly on the dirwan88 website
- Via email at: [email protected]
We will endeavour to respond to all privacy-related enquiries within a reasonable time. Support is available in Malay and English.
User Rights Regarding Personal Data
As a dirwan88 user, you have the following rights in relation to the personal information we hold about you.
Right of Access
You may request a copy of the personal information we hold about you at any time through our support channels.
Right of Rectification
If your information is inaccurate or out of date, you have the right to request prompt correction. Some changes may require document verification.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal obligations and record retention requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes. Such objections will be honoured without condition.
Privacy-Related Questions
Answers to questions frequently asked by dirwan88 users regarding our Privacy Policy.
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